Who we are
This policy explains how the casii.io website and the Casii desktop app (together, “the service”) handle personal data. The service is developed and operated by Ginyo, a software development and operations company registered in Hong Kong. For any privacy question or request, contact support@casii.io.
What we collect
- Account data — your email address and, when you sign in with Google, your Google name and profile picture.
- Subscription data — the plan you purchased, your order number and payment status. Full card numbers never reach us.
- Device and license data — basic device identifiers used to activate your license and enforce plan limits.
- Support data — anything you choose to send us when you ask for help.
- Product analytics — a small number of events (for example a first visit to the site) that help us understand how the service is used.
Your WhatsApp accounts and your customer data
Casii works with WhatsApp accounts that belong to you, on your own computer. Outreach messages are composed and sent locally. Customer records you build with the service, such as leads, notes and conversations, are processed to provide the features you use. We do not sell them and we do not use them for advertising.
How we use data
- Create and secure your account and let you sign in
- Operate your subscription, licenses and plan limits
- Provide the support you ask for
- Understand, in aggregate, how the site and app are used, and fix problems
- Send service messages such as receipts and security alerts
Payments
Credits packs are bought on this site, and subscription plans are activated after you contact us. Payments are processed by third-party payment service providers. We receive your order number and payment status, never your full card number.
Analytics
We keep analytics minimal: a small number of first-party events with no advertising profiles and no sale of data. The site self-hosts its fonts and sets no third-party advertising trackers.
Storage and security
Your WhatsApp sessions run in isolated local environments on your computer. Account, subscription and team-synchronized data is stored on managed infrastructure with access controls and encrypted connections.
How long we keep data
We keep account, subscription and support data while your account is active. If you close your account or ask us to delete your data, we delete it, except the minimum records we must keep for accounting or legal reasons and short-lived backup copies.
Who we share data with
- Service providers that help us run the service — hosting, payment processing, email delivery, translation services and AI model service providers — under contract and only for the tasks we give them. When you use translation or AI features, the text involved is sent to these services for processing.
- Payment processors, to complete your purchases.
- Authorities, only where the law requires it.
We never sell personal data.
Your choices and rights
You can request access, correction or deletion of your personal data, and object to or restrict its use, by writing to support@casii.io. If you are in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority. If you signed in with Google, you can remove CAS Manager’s access at any time in your Google account security settings.
Children
Casii is a business tool. It is not directed to children, and we do not knowingly collect personal data from children.
Changes to this policy
When we change this policy, we update the reviewed date at the top of this page. For material changes we also notify account holders by email or in the app.
Contact
Questions about privacy: support@casii.io. Casii is operated by Ginyo.